What kinds of payment do you accept?
We accept the following forms of secure payment: PayPal.
What currencies can I pay in?
We are only able to accept US Dollars at the moment. We plan on accepting more currencies in the future.
Is my privacy and personal information secure on your site?
Will I have to pay any sales tax?
Tax is charged by customs offices in countries based on their rules and policies. The customer is responsible for finding out the situation in their country. It is unlikely you will need to pay taxes or customs but, if any should occur, these charges must be paid by the customer. Customers take full liability for all return shipment costs, customs charges and handling fees should you refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, NoveLovely cannot declare purchased items as a gift or state an amount that is lower than the actual product price.
Why am I being asked to "verify" my payment?
Because your order has been held for a standard anti-fraud check by NoveLovely. We do our best to avoid fraudulent and unauthorized payments to protect both us and you.
The order should be refunded to us at first. For Paypal payment, please allow 7-9 working days for the transaction to be completed on your account.